Director Monica D. Saliendres of the DAP-PDC-Productivity Development Research Office (PDRO) presented the symposium feature topic, “Evidence-based SQS to Delight Customers: Nationwide 2021 Business Satisfaction e-Survey (e-BizSat) Results” The Development Academy of the Philippines (DAP) presented the survey findings of the 2021 Business Satisfaction e-Survey (e-BizSat) at the Third Symposium on Institutionalizing Service Quality Standards: continue reading : DAP presents 2021 eBizSat results in 3rd GQMP symposium
DAP to present 2021 e-BizSat results
The Development Academy of the Philippines (DAP) will present the key results of the nationwide 2021 Business Satisfaction e-Survey (e-BizSat) on frontline government services at the Third Symposium on Institutionalizing Service Quality Standards: Best Practices in Using Evidence-based Service Quality Standards to Delight Citizens and Business Clients, on 30 June 2022, from 9:00 a.m. to continue reading : DAP to present 2021 e-BizSat results
Frontline government service gets satisfactory rating from businesses in DAP’s nationwide satisfaction survey
Frontline government service got 82.58 overall satisfaction score from businesses in the 2021 nationwide Business Satisfaction e-Survey (e-BizSat) conducted by the Development Academy of the Philippines (DAP) through its Government Quality Management Program. Given the current challenges of the new normal and the increasing online transactions in government, this score may well be considered satisfactory. continue reading : Frontline government service gets satisfactory rating from businesses in DAP’s nationwide satisfaction survey