2021 e-BizSat reveals 10 key drivers of business satisfaction in frontline government services

Posted on

Business owners and their representatives expect “no less than good” service from frontline government offices. This was revealed by the 2021 e-Business Satisfaction Survey (e-BizSat), conducted by the Development Academy of the Philippines-Productivity and Development Center (DAP-PDC) under the Government Quality Management Program (GQMP). The survey results point to 10 key service attributes, identified by continue reading : 2021 e-BizSat reveals 10 key drivers of business satisfaction in frontline government services

2021 e-BizSat reveals 11 priority areas for delivering quality services

Posted on

The 2021 Business Satisfaction e-Survey (e-BizSat) conducted by the Development Academy of the Philippines (DAP) through its Productivity and Development Center (PDC) identified the 11 priority areas for delivering frontline government services. These refer to service attributes (from a list of 42) that were ranked most important by businesses for government agencies to work on continue reading : 2021 e-BizSat reveals 11 priority areas for delivering quality services

DAP presents 2021 eBizSat results in 3rd GQMP symposium

Posted on

Director Monica D. Saliendres of the DAP-PDC-Productivity Development Research Office (PDRO) presented the symposium feature topic, “Evidence-based SQS to Delight Customers: Nationwide 2021 Business Satisfaction e-Survey (e-BizSat) Results” The Development Academy of the Philippines (DAP) presented the survey findings of the  2021 Business Satisfaction e-Survey (e-BizSat) at the Third Symposium on Institutionalizing Service Quality Standards: continue reading : DAP presents 2021 eBizSat results in 3rd GQMP symposium

Frontline government service gets satisfactory rating from businesses in DAP’s nationwide satisfaction survey

Posted on

Frontline government service got 82.58 overall satisfaction score from businesses in the 2021 nationwide Business Satisfaction e-Survey (e-BizSat) conducted by the Development Academy of the Philippines (DAP) through its Government Quality Management Program. Given the current challenges of the new normal and the increasing online transactions in government, this score may well be considered satisfactory. continue reading : Frontline government service gets satisfactory rating from businesses in DAP’s nationwide satisfaction survey