Pasig City, 29 February 2024 – The Development Academy of the Philippines, through its Productivity and Development Center (PDC), held a management briefing for some 14 beneficiary agencies of the Government Quality Management Program (GQMP). The event provided the participants with an overview of the GQMP and the scope of work covered by the grant, continue reading : DAP NAMES GQMP BENEFICIARY AGENCIES FOR 2024
The Development Academy of the Philippines through its Productivity and Development Center (DAP-PDC) proudly announces its role as organizer and host for the Government Quality Management Program’s (GQMP) highly anticipated Fifth Symposium on Service Quality Standards scheduled on December 13, 2023, from 9:00 AM to 12:00 PM, this event will be accessible virtually on Zoom continue reading : DAP to hold the Government Quality Management Program’s Fifth Symposium on Service Quality Standards
Save the date! The DAP – Productivity and Development Center, as the advocacy and capability-building arm of the Government Quality Management Committee, is pleased to invite you to attend the Government Quality Management Program’s (GQMP) fifth Symposium with the theme: Translating Insights from Clients to Standardize Service Experience, on 13 December 2023 via Zoom and continue reading : Save the Date: Government Quality Management Program 5th Symposium
The Development Academy of the Philippines, through its Productivity and Development Center’s Government Quality Management Program (GQMP), is inviting all ISO 9001-certified public sector organizations to register online and become part of the national Database Management System (DBMS) starting August 7, 2023. This initiative aims to build a comprehensive database to support the GQMP’s efforts continue reading : DAP invites ISO 9001-certified agencies to register in national database system
Last call for beneficiary agencies! The Government Quality Management Program of the Development Academy of the Philippines – Productivity and Development Center is filling up the remaining slots available for public sector organizations who want to enhance their QMS by availing the FREE… Capability-Building Interventions on Quality Management System! The interventions are on the following continue reading : Capability-Building Intervention on QMS
Frontline government offices and agencies received an overall government-to-citizen (G2C) satisfaction score of 96.96 percent from transacting citizens in the 2022 Whole-of-Government Citizen Satisfaction (CitSat) Survey conducted by the Development Academy of the Philippines through its Productivity and Development Center (DAP-PDC). The overall rating is composed of 55.34 percent very satisfied and 41.62 percent satisfied continue reading : Frontline government agencies, offices score high in 2022 citizen satisfaction survey
Business owners and their representatives expect “no less than good” service from frontline government offices. This was revealed by the 2021 e-Business Satisfaction Survey (e-BizSat), conducted by the Development Academy of the Philippines-Productivity and Development Center (DAP-PDC) under the Government Quality Management Program (GQMP). The survey results point to 10 key service attributes, identified by continue reading : 2021 e-BizSat reveals 10 key drivers of business satisfaction in frontline government services
Director Monica D. Saliendres of the DAP-PDC-Productivity Development Research Office (PDRO) presented the symposium feature topic, “Evidence-based SQS to Delight Customers: Nationwide 2021 Business Satisfaction e-Survey (e-BizSat) Results” The Development Academy of the Philippines (DAP) presented the survey findings of the 2021 Business Satisfaction e-Survey (e-BizSat) at the Third Symposium on Institutionalizing Service Quality Standards: continue reading : DAP presents 2021 eBizSat results in 3rd GQMP symposium
The Government Quality Management Program (GQMP) is now accepting applications from beneficiary agencies (BAs) until April 30, 2022 for the second round of call for expression of interest to avail of the following technical assistance packages: Technical Assistance on Strengthening Risk Management (RM) capability, Technical Assistance on Service Quality Improvement (SQI), and Capability Building Intervention continue reading : Acceptance of applications for GQMP TA packages ongoing
The Development Academy of the Philippines’ Productivity and Development Center through the Government Quality Management Program (GQMP) will grant 13 agencies the following technical assistance: establishment of a Quality Management System certifiable to ISO 9001 standard; consolidation of multiple management systems; and enhancement of quality management system (QMS) implementation; and effecting service quality improvement through continue reading : Government Quality Management Program grants technical assistance to 13 agencies this 2022