Frontline government service got 82.58 overall satisfaction score from businesses in the 2021 nationwide Business Satisfaction e-Survey (e-BizSat) conducted by the Development Academy of the Philippines (DAP) through its Government Quality Management Program. Given the current challenges of the new normal and the increasing online transactions in government, this score may well be considered satisfactory. continue reading : Frontline government service gets satisfactory rating from businesses in DAP’s nationwide satisfaction survey
DAP partners with LKYSPP, GRIPS, and KDIS for CBILLS international courses
The participants of the 2021 CBILLS International Learning Courses on Public Policy and Public Sector Leadership from the Appropriations and Finance Group (top), Emerging Leaders (second), Middle Managers (third), and Senior Leaders Track (bottom) via Zoom – Photo Collage by Mary Ann Fajardo. The Development Academy of the Philippines’ Center for Governance (DAP-CFG) partnered continue reading : DAP partners with LKYSPP, GRIPS, and KDIS for CBILLS international courses
DAP explores the Philippine Game Plan for the 2022 General Elections in CBILLS Thursday Talks
TOP L-R: Dr. Jalton Taguibao, Dr. Jorge V. Tigno, Dr. Edson Tandoc Jr.; BOTTOM L-R: Mr. Eric Alvia, Atty. Elaiza Sabile-David via Zoom – Photo Collage by Natalie Narciso. 04 November 2021 – The Development Academy of the Philippines, through its Center for Governance – Policy Research Office (CfG-PRO), discussed the preparations for the upcoming continue reading : DAP explores the Philippine Game Plan for the 2022 General Elections in CBILLS Thursday Talks
DAP re-examines the prevalence of gender-based violence against women and children in CBILLS Thursday Talks
28 October 2021 – The Development Academy of the Philippines, through its Center for Governance – Policy Research Office (CfG-PRO), held the sixth installment of the Thursday Talks Webinar series entitled “Addressing the Gender-Based Violence Against Filipino Women and Children” under the Capability Building on Innovative Leadership for Legislative Staff (CBILLS) program. This webinar aimed continue reading : DAP re-examines the prevalence of gender-based violence against women and children in CBILLS Thursday Talks
MGR program Launches its 2021 Regulatory Review of Prioritized Industries
The Development Academy of the Philippines’ (DAP) Modernizing Government Regulations (MGR) Program formally launched its 2021 Regulatory Review on 6 October 2021 via Zoom. The event was attended by 56 members and officers of private organizations/associations and officials from regulatory agencies involved in the prioritized government-to-government/agency-to-agency (G2G/A2A) and government-to-business (G2B) transactions. This year, the MGR continue reading : MGR program Launches its 2021 Regulatory Review of Prioritized Industries
DSA in Action: SPARTA, AER co-organized Online Roadshow
Pasig City, September 28, 2021- As part of its efforts to upskill and reskill the country’s workforce in data science and analytics (DSA), Project Smarter Philippines through Data Analytics, R&D, Training, and Adoption (SPARTA) co-organized an online roadshow with the Action for Economic Reforms (AER) on September 23, 2021, via Zoom. The event was conducted continue reading : DSA in Action: SPARTA, AER co-organized Online Roadshow
DAP tackles the Future of Clean Energy in the Philippines in CBILLS Thursday Talks
TOP L-R: Dr. Alan Cajes, Dr. Joey Ocon, Mr. Alexander Ablaza; BOTTOM L-R: Atty. Felix William Fuentebella, Atty. Jose Alejandro via Zoom platform – Photo Collage by Natalie Narciso. 16 September 2021 – The Development Academy of the Philippines, through its Center for Governance – Policy Research Office (CfG-PRO), held the fifth installment of continue reading : DAP tackles the Future of Clean Energy in the Philippines in CBILLS Thursday Talks
DAP implemented pilot and batch runs of the Online Training-Workshop on Establishment of Service Delivery Standards
Class Photo of the Pilot Run of the Online Training-Workshop on Establishment of Service Delivery Standards with DAP President Atty. Engelbert C. Caronan, Jr. (first row, second photo from right), SVP Magdalena L. Mendoza (second row, second photo from right), CFG-OMO Director Alvin P. Principe (fifth row, first from left), and CFG-PRO Director Gilbert E. continue reading : DAP implemented pilot and batch runs of the Online Training-Workshop on Establishment of Service Delivery Standards
714 Participants from 48 Agencies Attended DAP’s Introductory Courses on Productivity and Quality Improvement Approaches to Boost Competencies to Level Up their QMS
Series of virtual introductory courses, conducted by the Development Academy of the Philippines (DAP), through its Productivity and Development Center (PDC), were attended by a total of 714 participants coming from 48 government agencies to boost their competencies on leveling up their agency’s established Quality Management System (QMS). Undertaken through the Government Quality Management Program continue reading : 714 Participants from 48 Agencies Attended DAP’s Introductory Courses on Productivity and Quality Improvement Approaches to Boost Competencies to Level Up their QMS
DAP survey captures citizens’ sentiments on frontline government service during the pandemic
The national Citizen Satisfaction e-Survey (e-CitSat) conducted last 2020 by the Development Academy of the Philippines-Productivity and Development Center under the Government Quality Management Program captured citizens’ expectations from frontline government service during the pandemic. Top Service Attributes that Matter to Citizens in 2020 The top thirteen service attributes that matter most to citizens, gleaned continue reading : DAP survey captures citizens’ sentiments on frontline government service during the pandemic