The Philippine Crop Insurance Corporation (PCIC) obtained a satisfactory rating for its services according to the 2022 Customer Satisfaction Survey conducted by the Development Academy of the Philippines’ Center for Governance (DAP-CFG).

“The PCIC should continue improving its services to exceed the expectations of primary clients as well as to address identified priority areas to improve service delivery,” said DAP-CFG Policy Research Office Director Gilbert Lumantao when he presented the results to the PCIC’s management team and regional offices.

DAP-CFG Policy Research Office Director Gilbert E. Lumantao (top row, third from left) presentsresults of the 2022 PCIC Customer Satisfaction Survey to PCIC officials headed by Vice President Segundo H. Guerrero, Jr.

The survey measured the satisfaction of PCIC’s customers (i.e., farmers/fisherfolks), determined the factors affecting satisfaction or dissatisfaction, and identified recommendations for service delivery improvements. The survey assessed the agency’s service delivery attributes, namely Staff, Insurance, Complaints Handling and Records Keeping, Information and Communication (Access to Information), Information and Communication (Website), Facilities, and Integrity, with the latter being added to promote transparency and accountability in the government. Some 502 farmers/fisherfolks participated in the survey via phone interviews conducted from 10 to 31 January 2023.

The PCIC, created by virtue of Presidential Decree 1467 (amended by Presidential Decree 1733 and further amended by Republic Act 8175), is primarily responsible for implementing the government’s agricultural insurance program. It is mandated to provide insurance protection to the country’s agricultural producers, particularly the farmers, against loss of their crop and non-crop agricultural assets on account of natural calamities such as typhoons, floods, droughts, earthquakes and volcanic eruptions, plant pests and diseases, or other perils.^[1] Since 2015, the PCIC has been commissioning the DAP to administer its customer satisfaction surveys as part of the its annual performance evaluation.

[1] Lifted from https://pcic.gov.ph/about-us/ on 15 November 2021.