The Philippine Reclamation Authority (PRA) was created by virtue of Presidential Decree No. 1084 on February 4, 1977 to serve primarily as the clearinghouse for all reclamation projects in the country. In 2022, the Anti-Red Tape Authority (ARTA) published Memorandum Circular No. 2022-05 that provides that all agencies shall embed feedback mechanisms and client satisfaction measurement (CSM) for each service and submit the CSM report to the Authority on or before the last working day of January of every year. Moreover, ARTA M.C. No. 2022-05 promotes the adoption of a harmonized and standardized framework in measuring client satisfaction across all levels of the government to ensure continuous improvement and enhancement of service promise towards a more meaningful client-centered Citizen’s Charter. Along this line, ARTA and the Governance Commission for Government-Owned and Controlled Corporations (GCG) issued Joint Memorandum Circular 2023-01 or the Supplemental Guidelines to the ARTA MC. No. 2022-05. The JMC aims to reduce the cost and burden of compliance of Government-Owned and Controlled Corporation (GOCCs) with the CSM and Client Satisfaction Survey requirements (CSS) by creating a harmonized and integrated framework. Both MC 2022-05 and JMC 2023-01 aim to provide guidance to PRA in the conduct of their CSM to thoroughly assess the quality of their service provided to their clients.