Office of the Parliament Speaker- Bangsamoro Transition Office (BARMM) benchmarks with DAP

The Office the Parliament Speaker of the Bangsamoro Transition Authority (OPS-BTA) of the Bangsamoro Autonomous Region in Muslim Mindanao (BARMM) visited the Development Academy of the Philippines (DAP) Pasig office, on April 12, with the objective of benchmarking with the DAP’s programs, planning systems and processes. In the opening speech delivered by DAP Institutional Marketing continue reading : Office of the Parliament Speaker- Bangsamoro Transition Office (BARMM) benchmarks with DAP

DAP’s symposium on Service Quality Standards slated

The Development Academy of the Philippines, through its Government Quality Management Program, will be holding its fourth symposium on Service Quality Standards (SQS)  with the theme “Quality Service for all Filipinos” on May 11, 2023. The event will present the key results of the 2022 Whole-of-Government Citizen Satisfaction Survey to government service managers and staff continue reading : DAP’s symposium on Service Quality Standards slated

DAP Project SPARTA relaunches data analytics

The Development Academy of the Philippines’ Project Smarter Philippines through Data Analytics, Research and Development, Training, and Adoption (SPARTA) will formally kick off its fourth year of implementation on Friday, April 14. The relaunch event will showcase the main and microspecialization pathways and courses that the project will offer until November 2023 via online live continue reading : DAP Project SPARTA relaunches data analytics

Philippine Quality Award Application Development Course Batch 2 Registration is now Open

REGISTRATION FOR BATCH 2 IS NOW OPEN! The DAP, through the Productivity and Development Center, will be conducting the 2nd batch of the Philippine Quality Award (PQA) Application Development Course (ONLINE) on May 8-12, 2023. Please see the poster for details. Course fee: PHP 14,000.00 per participant Register on or before April 21, 2023, to continue reading : Philippine Quality Award Application Development Course Batch 2 Registration is now Open

PDC 2023 Training and Events Calendar

The Development Academy of the Philippines-Productivity and Development Center is happy to share with you the Calendar of Training and Events for 2023. This calendar presents the training courses related to productivity and quality improvement lined up for the year, including the course titles and descriptions; dates; training modality; target participants; costs; and contact persons, continue reading : PDC 2023 Training and Events Calendar

2021 e-BizSat reveals 10 key drivers of business satisfaction in frontline government services

Business owners and their representatives expect “no less than good” service from frontline government offices. This was revealed by the 2021 e-Business Satisfaction Survey (e-BizSat), conducted by the Development Academy of the Philippines-Productivity and Development Center (DAP-PDC) under the Government Quality Management Program (GQMP). The survey results point to 10 key service attributes, identified by continue reading : 2021 e-BizSat reveals 10 key drivers of business satisfaction in frontline government services