Jakarta, July 18, 2024 — Dr. Majah-Leah V. Ravago, President and CEO of the Development Academy of the Philippines (DAP), led impactful discussions at the second Asia Public Governance Forum on Public Services Performance, held at the Ayana Midplaza Hotel in Jakarta. Co-hosted by Indonesia and the OECD Korea Policy Centre’s Public Governance Programme, the event gathered public officials from East and Southeast Asia, as well as OECD member countries, to advance the modernization of public services.
In her presentation titled “Philippine Results-Based Performance Management System,” Dr. Ravago showcased the Philippines’ innovative approaches to public service performance. She emphasized the success of the Performance-Based Incentive System, highlighting the Productivity Enhancement Incentive (PEI) and the Performance-Based Bonus (PBB). These initiatives have significantly improved interagency collaboration, government target-setting schemes, and overall service quality standards in the Philippines.
The OECD Korea Policy Centre’s Public Governance Programme, established in 2005, has been instrumental in addressing public governance challenges through seminars and conferences. The Asian Public Governance (APG) Forum, launched in 2014, serves as a platform for experts and officials from the Asia-Pacific region to share best practices and strategies for public governance.
Building on the success of the inaugural APGF held in Manila in November 2023, the second forum aimed to continue the discussion on integrating performance data and user feedback into public service design and delivery. Public officials from Brunei Darussalam, Cambodia, Indonesia, Lao PDR, Malaysia, Philippines, Thailand, Vietnam, Norway, Australia, and Chile attended the event, which was co-hosted by Indonesia.
The forum featured sessions on regional trends in public service performance metrics, strategic vision discussions, and human-centered service design and delivery. A new OECD survey on public service delivery was also introduced, aimed at fostering global best practices and establishing a baseline for adopting human-centric design principles in public administrations.
Dr. Ravago’s leadership at the forum underscored the importance of performance monitoring in enhancing public service delivery. She shared insights into the Philippine government’s approach to results-based performance management, which integrates objective performance targets and direct feedback from service users.
The event provided participants with essential tools to refine public service delivery, ensuring it is more efficient, effective, and aligned with citizen needs. Attendees were also invited to engage with the OECD over the long term, contributing to the development of the next edition of Government at a Glance Southeast Asia, set to be published in 2025.
Dr. Ravago’s participation at the forum reflects DAP’s commitment to promoting and implementing public sector productivity-related activities across the Asia-Pacific region. The second Asia Public Governance Forum proved to be a critical event for sharing insights, fostering collaboration, and driving advancements in public service performance across Southeast Asia and beyond.