The Asian Productivity Organization (APO) and the Development Academy of the Philippines (DAP) hosted a workshop on enhancing the service quality of public sector organizations. APO Expert and ASQ’s Center for Quality Standards in Government Chair Emeritus, Richard E. Mallory, MM, CQA, PMP shared his insights with over 80 key officers, managers, and staff from government-owned corporations, LGUs, NGAs, and state universities. The workshop showcased proven strategies that elevate frontline service delivery.

#Service Quality #PublicSectorExcellence #APPO #DAP #OnlineLearning #ZoomEvent