CoPQ is the hidden cost of inefficiencies, errors, and failures in public services. The DAP-Productivity and Development Center is here to assist government agencies and private organizations to tackle this productivity issue for a more efficient public service delivery, increased citizen’s trust, and smarter use of resources. Reduce CoPQ and boost your organization’s service quality continue reading : Know what Cost of Poor Quality (CoPQ) is and why it matters!
Discover the service attributes that greatly influence client satisfaction, as identified in the 2024 Citizen Satisfaction Survey (CitSat). By integrating these key drivers into the design and delivery of public services, government agencies can create a more positive and impactful citizen experience. Learn more at www.dap.edu.ph or contact us at pdc.pdro@dap.edu.ph. #GQMPCitSat #CitizenSatisfaction #QualityService #ServiceQuality continue reading : 2024 CitSat Survey Infographic
December 11, 2024—The Development Academy of the Philippines (DAP), through its Graduate School of Public and Development Management (GSPDM), marked a significant milestone as it honored the achievements of 18 scholars from Batch 4 of the Master in Public Management (MPM) program. The Closing Program was held at the DAP Conference Center in Tagaytay City, continue reading : DAP-GSPDM Culminates Fourth Batch of Master in Public Management Scholars
Bangkok, Thailand—The Development Academy of the Philippines (DAP), in its capacity as the National Productivity Organization (NPO) for the Philippines, bolstered its commitment to advancing productivity standards by participating in the Training Course for Assessors of the APO Certification Bodies. The event, held from November 25 to 29, 2024, was jointly organized by the Asian continue reading : DAP upholds assessment standards at APO training program in Thailand
The Development Academy of the Philippines (DAP) welcomed its newly appointed Vice President for the Corporate Concerns Center (CCC), Mr. June Arvin C. Gudoy, in an oath-taking ceremony held earlier today at the DAP Main Office in Pasig City. VP Gudoy was appointed by the DAP Board of Trustees and officially assumed office on 06 continue reading : DAP welcomes newly appointed VP for CCC
Look back to a year of “Resilience, Innovation, and Collaboration: Paving the Way for Productivity and Quality Excellence” featured in the 2023 key milestones of the DAP-Productivity and Development Center. The DAP-PDC extends its gratitude to our clients, partners, and stakeholders for your unwavering support as we move forward. While we are getting the 2024 Annual continue reading : 2023 Productivity and Development Center Annual Report
The Development Academy of the Philippines (DAP), through its Productivity and Development Center (PDC) – Advocacy and Institutional Development Office (AIDO), spearheaded a knowledge-sharing session on ISO 21001:2018 Educational Organizations Management System (EOMS) titled “A Transformative Pathway to Excellence in Philippine Public Education” on November 22, 2024. This session served as a platform to discuss continue reading : DAP Advocates for Enhanced Philippine Public Education through ISO 21001:2018 EOMS
The Development Academy of the Philippines (DAP) welcomes Mr. June Arvin C. Gudoy as the newly appointed Vice President for Corporate Concerns Center, effective January 6, 2025.
The Development Academy of the Philippines (DAP), serving as the focal organization for the APO Center of Excellence on Public-Sector Productivity, continues to explore governance dynamics of APO member economies. This edition examines Cambodia’s public sector, shedding light on its public expenditure reforms and governance challenges. The World Bank’s Public Financial Review 2024 revealed that continue reading : DAP Highlights Cambodia’s Public Sector: Insights from the APO COE-PSP Factsheet
16 December 2024, Pasay City, Philippines – The Development Academy of the Philippines (DAP) reaffirmed its significant role in advancing Monitoring and Evaluation (M&E) practices in government during the 11th M&E Network Forum, held at The Heritage Hotel Manila. Hosted by the National Economic and Development Authority (NEDA), the forum brought together leaders from government, continue reading : DAP Showcases Contributions to M&E at NEDA’s 11th M&E Network Forum